Career Opportunities

Sr Voice Engineer

Location(s): Orlando, FL
Atlanta, GA
Indianapolis, IN
Charlotte, NC
Raleigh, NC
Nashville, TN
Chicago, IL

Department: Network Solutions Group
Job Reports To: Engineering Manager or Engineering Lead
Job Summary: The Senior IP/Telephony Engineer is a multifaceted position requiring three primary activities with responsibilities in pre-sales system and network design, network implementations, and customer technical support.

Major Responsibilities/Activities

• Works with engineering and sales teams to determine the appropriate technology recommendations through the presales process.

• Ensures all Bill of Materials (BOMs) and Statements of Work (SOW) define the equipment and effort required to meet business requirements and customer expectations.

• Provides design, installation, technical support, upgrades and optimization of various network communications and systems.

• Configures network devices such as switches, routers, firewalls, content networking, and voice and video applications from multiple vendors.

• Performs project management tasks to include, overseeing all preparation, data collection, performance, and completion for new critical projects.

• Analyzes vendor product specifications and evaluates product performance as well as network operations.

• Performs technical presentations for customers, partners and prospects.• Performs customer support activities for data communications equipment and networking system products.

• Ensures all assigned presales requests have been fulfilled.

• Updates the Engineering Manager (EM) on scheduling and project status.

• Provides technical guidance and support to other Network Engineers as needed.

• Contributes to Virtual Team, online forums and email threads on distribution lists.

• Engages in continuous learning to stay abreast on new and emerging technologies. This includes obtaining vendor-related certifications (Professional level certification required – CCNP, CCVP, or similar), to enhance professional development and our corporate standing with our vendors.

Minimum Requirements:

Minimum Qualifications:

• Typically requires BS/BA (EE/CS) or equivalent.

• Minimum CCNP or CCVP Certification required or must obtain certification within first year of employment.

• Experience 5+ years of related experience

Basic Knowledge, Skills, and Abilities:

• Proficiency in the English language and reading comprehension.

• Basic knowledge of software and/or hardware, testing and implementation.

• Relevant knowledge in Network Management, Security, Planning, Traffic Engineering and Implementation.

• Knowledge and demonstrated operating experience in a minimum of 3 of the following areas of specialization:- Internetworking Routing and Switching- WAN Networking Architectures & Protocols- IP and/or Legacy Telephony Systems and Applications- Wireless Bridging & LANs- Security Systems & Applications- IP Video Conferencing & Surveillance- Network Management Systems and Applications- Project Management

• Excellent customer service and troubleshooting skills with a strong service orientation focus.

• Effective interpersonal and active listening skills.

• Operative active learning skills to understand the implications of new information for both current and future problem-solving and decision-making.

• Strong time management to effectively and efficiently manage one’s own time.

• The ability to effectively instruct others on how to complete a task or activity.

• Ability to solve problems using inductive and deductive reasoning.

• Ability to develop solutions based on a set of specific rules or guidelines.

• Strong critical thinking, complex problem solving, appropriate judgment, and decision making skills.

• Ability to sense and forecast problem areas.

• Ability to see details at a close range.

• Excellent oral and written communication and expression skills, to include effective presentation skills.

• Ability to be conversant about company, solutions and product strengths, weaknesses, opportunities and threats.

• Project management and resource tracking skills.

• Ability to apply solutions, technology and products to a business opportunity.

• Ability to work effectively and add value as a team member.

• Ability to coordinate across various groups and functional teams.

• Ability to demonstrate technical knowledge and consultative skills.

• Ability to perform tasks with minor supervision.

Competencies Required:A drive for Achievement and Effort, Adaptability/Flexibility, Leadership, Attention to Detail, Analytical Thinking, Teamwork, Dependability, Initiative, Integrity, Persistence, Stress Tolerance.

Physical RequirementsMay involve extensive periods of standing, walking, bending, sitting, use of electronic tools and equipment, and lifting small to large boxes and electronic equipment.

Coleman Technologies, Inc. is an AA/EEO/M/F/D/V employer.