Coleman Technologies, Inc (CTI) has published this site for the use of DIR customers.
Authorized Purchasing and Customer Eligibility can be found through the DIR Store: Customer Eligibility

Product and Service Offerings
Products available under this Contract are limited to Cisco brands.
Services available under this Contract are limited to Cisco SmartNet Service, Maintenance, Installation and Training.

CTI provides Cisco Products and Services under Contract Number: DIR-SDD-234. Please reference this number on all Purchase Orders. Contract Information Available Here.
Customers seeking the products and services through Coleman Technologies, Inc. may request directly through the Account Manager or Dedicated Internal Texas DIR Contract Team.

All Quoting and Orders Placed through Coleman Technologies, Inc will include DIR Pricing, which include all Cisco Systems Products, CISCO SYSTEMS.
CTI provides Design, Analysis and Implementation for Information Technology Solutions.

These discount offerings cannot be used in conjunction with any other trade-in program, promotion, Erate discount, bundles or other offerings by Cisco.

Contact and Ordering Information
James O. Sykes, Texas DIR Account Manager
8834 N. Capital of Texas Hwy., Suite 100
Austin, TX 78759
Phone: 512-608-7070
Fax: 407-284-6678
Email: jsykes@ctiusa.com

How to Place an Order:
1. Contact the Account Manager Directly for assistance with Quoting
2. Generate a Purchase Order, made payable to Coleman Technologies, Inc
3. Submit PO by email or fax to the Coleman Technologies, Inc Representative

Warranty and Return Policies
For a full list of CTI Standard Terms and Conditions, please click HERE.

Returns
Due to Manufacturers' restrictions, CTI reserves the right to refuse a product for return. Certain items such as software, special orders including distribution orders, refurbished equipment, and discontinued products are sold "as is" and cannot be returned. Returns, if possible, are subject to current manufacturer's policies and require a Return Merchandise Authorization (RMA) number in advance of the return. Returns without an RMA will be refused. COD shipments will be refused. If a returned product is not defective, CTI reserves the right to assess a 10% restocking charge. Final acceptance of the return is conditional upon receipt of the product in "like new" condition with all parts, packing materials, seals and documentation intact. CTI reserves the right to refuse a return which is not in "like new" condition.

Warranty and Liability
With respect to Services performed by CTI, CTI warrants to Customer, that the Services rendered shall be performed in a skillful and professional manner commensurate with the requirements of this effort. Customer shall notify CTI in writing within thirty (30) days after completion of the services in question when any of the services fail to conform to the standard of care set forth in this Agreement. The passage of the thirty (30) day period after completion of the services without the notification described herein shall constitute Customer's final acceptance of the Services. In the event that any of CTI's obligations hereunder is interfered with by reason of any circumstances beyond the reasonable control of CTI, including without limitation, acts of war, terrorism, civil disobedience, severe weather or other acts of God, failures of suppliers to deliver equipment; then CTI's sole obligation to perform services and/or provide products shall be on a best effort basis irrespective of any other written or verbal commitment to the contrary.

With respect to particular products manufactured or supplied by third parties to CTI for resale to Customer, CTI makes no warranties of any kind in addition to or exceeding the warranty supplied or offered by the respective manufacturer or supplier, which shall be transferred or assigned to Customer, and Customer's recovery is limited to recovery against such manufacturer or supplier for breach of any applicable warranties of manufacturer or supplier. In the event of a claim by Customer for breach of product warranty, CTI must follow the warranty policy established by the manufacturer. This policy may require return of the warranted item to the manufacturer for repair. At Customer's request, CTI agrees to take all actions reasonably necessary or appropriate to secure Customer's rights and to protect its interests under such third party warranties. Work performed by CTI, not covered by product warranty, will be billed to Customer at the applicable labor rates.

With respect to products manufactured by CTI, Customer is referred to the specific warranty documentation associated with that product. In the absence of such specific warranty, CTI warrants that products shall be free from defects in workmanship and materials for a period of 90 days from the date the Customer purchased the product. Products failing to meet these conditions shall be repaired or replaced by CTI, at CTI's sole discretion (see Section III for return information).

With respect to software, CTI warrants that software will perform substantially according to specifications, however, specifically does not warrant that software will be free from defects. In addition, due to the continual development of new techniques for intruding upon and attacking networks, software or any equipment, system or network on which the software is NOT warrantied to be free of vulnerability to intrusion or attack.
With respect to interactive voice response (IVR) functionality, CTI shall not be liable nor shall CTI indemnify Customer for, and Customer releases CTI from any claims of patent infringement, including contributory infringement or inducement to infringe, relating to IVR functionality or to any patents owned or licensed now or hereafter by Ronald A. Katz, or Ronald A. Katz Technology Licensing, L.P. or by his or its affiliates, successors or assigns ("Katz Patents") based on or related to the Equipment, Services or any information provided by CTI. CTI is not responsible for determining whether or not obtaining a license for any Katz Patents or any IVRrelated patents is advisable, or for obtaining any such license on Customer's behalf, or for paying any fees related to such licenses.

THE WARRANTY PROVIDED BY CTI IS SPECIFICALLY LIMITED AS DESCRIBED HEREIN. NO OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE AND NONE SHALL BE IMPUTED OR PRESUMED. IN NO EVENT SHALL CTI BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR: LOSS OF PROFITS, LOSS OF CONFIDENTIAL OR OTHER INFORMATION, BUSINESS INTERRUPTION, PERSONAL INJURY, LOSS OF PRIVACY, FAILURE TO MEET ANY DUTY (INCLUDING OF GOOD FAITH OR OF REASONABLE CARE), NEGLIGENCE, AND ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, EVEN IF CTI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE ENTIRE LIABILITY OF CTI AND CUSTOMER'S EXCLUSIVE REMEDY FOR ALL OF THE FOREGOING SHALL BE LIMITED TO THE TOTAL VALUE OF THIS AGREEMENT. THESE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.

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