Orlando, FL - Coleman Technologies, Inc.  announced  today it has achieved Gold Certification from Cisco Systems, Inc.  The Cisco Channel Partner Program provides CTI with the resource framework to develop an expertise to sell, plan, design, implement and operate Cisco networking solutions.  To earn Gold Certification Coleman Technologies had to meet or surpass the stringent personnel, training, customer satisfaction, specialization and post sales support requirements set forth by Cisco. 

“The purpose of our Channel Partner Program is to help channel partners succeed in the next market evolution of value-based business models,” said Paul Mountford, vice president, Worldwide Channels for Cisco Systems.  “With specializations in VPN/Security, Wireless LAN and IP/Telephony, Coleman Technologies has secured the training, skills and knowledge to play a pivotal role in accelerating the adoption of these Cisco solutions.”

The Cisco Channel Partner Program offers its certified channel partners state-of-the-art technical as well as sales training.  Gold Certified Partners are recognized and rewarded for having some of the industry’s best trained network technicians who are capable of achieving and demonstrating the highest level of expertise in planning, designing, implementing and supporting Cisco network solutions.  This well trained team of network technicians is audited annually to make sure they are consistently delivering industry-leading support and maintaining the rigorous Cisco standards for network expertise and support capabilities.

As a Cisco Gold Certified Channel Partner, Coleman Technologies enjoys several benefits, most notably, access to the latest Cisco customer satisfaction tool, PAL (Partner Access On-Line).  The new PAL tool is based on the same technology Cisco uses to monitor and improve its own customer satisfaction.  Other benefits include, increased access to the Cisco technical support teams as well as access to password protected Web sites with real-time product and training information.

Cisco Gold Certified Partners provide 24x7 technical service with one-hour response time for problem resolution and four-hour onsite response capabilities.  These rigorous support requirements highlight CTI’s commitment to ensuring its customers that its strategic business network is fully supported.